NHS Care Records Service Failure Case Study Example | Topics and Well Written Essays - 1750 words

NHS Care Records Service Failure - Case Study Example This would have allowed for ease of treatment, while at the same time allowing for easier and convenient collection of health data for research and planning by the health department (NAO, 2006:7). Further, the involvement of several local service providers through contracting four different firms was a noble idea, since it was meant to forestall the complete delay or failure by a single service provider. However, the major weakness associated with this strategy of contracting is that the different local service providers would easily fall out of the central monitoring of the Department of Health and the relevant agency (NHS Connecting for Health Agency (CfH), resulting in the failure of the programme due to weaknesses in coordination of the multiple implementers of the programme (King & Crewe, 2013:24). The Contingency Theory of Management provides that managers make decisions regarding issues facing an organization based on the situation at hand, as opposed to the application of a ’one-fits-all’ approach (Seyranian, 2009:153). Thus, according to this theory, a manager will take a management decision based on the most important aspects facing the organization at the moment. Therefore, this theory provides that different managerial positions will demand a different form of approach while making decisions for the organizations. For example, while a manager who is responsible for managing a higher institution of learning such as a university may prefer to apply a consultative approach, a manager managing a military camp will mostly be suited to adopting an autocratic approach (Seyranian, 2009:155). Thus, the NHS Care records service failure is an example of a management situation where the Contingency Theory of Management became applicable. The National Programme for IT (NPfIT) was dismantled in June 2013, after a period of more than 10 years in operation, having not satisfactorily delivered the targeted objectives of the program (CAP, 2013:5).